Frequently asked questions
Everything you need to know before your visit to Ongles Charlesbourg at Carrefour Charlesbourg.
Where is Ongles Charlesbourg located?
Our salon is at Carrefour Charlesbourg, 8500 boulevard Henri-Bourassa, Québec, QC G1G 5X1. Come in through the mall's Entrances 5 to reach us easily.
What are your opening hours?
We welcome clients Monday to Wednesday 9 a.m.–5:30 p.m., Thursday and Friday 9 a.m.–8 p.m., Saturday 9 a.m.–5 p.m., and Sunday 10 a.m.–5 p.m.
How do I book a visit?
Book online from our Book Online page, or call (581) 981-8228. We also take walk-ins when the schedule allows.
Is parking available?
Yes. Carrefour Charlesbourg has ample free parking, and coming in through Entrances 5 brings you close to the salon.
How do I get there by public transit?
Several RTC bus routes serve Carrefour Charlesbourg on boulevard Henri-Bourassa. Get off at the mall stop, then follow the signs toward Entrances 5.
Is there a wait on weekends?
Saturday is usually our busiest day. Walk-ins are welcome based on availability, but booking ahead guarantees your time slot.
Is a deposit required to book?
No deposit is required for most everyday services. For group appointments or longer treatments a deposit may apply; we'll let you know when you book.
What is the cancellation policy?
You're welcome to change or cancel your appointment. A few hours' notice lets us offer the slot to another client — a quick call is enough.
How much is a full set?
The price depends on the service and finishes. A full set starts at a reasonable rate, and a fill costs less than a new set. Current details are on our Services page.
Does nail art cost extra?
Solid shades are included in the service. More complex nail-art designs may carry an extra charge based on the time involved; ask for an estimate before your appointment.
Can I request a specific technician?
Yes. Note your preference when booking and we'll try to assign you the same technician, subject to availability.
Do you do gel polish for manicures?
Yes. Our manicures come with regular polish or long-lasting gel polish. Let us know your choice and we'll guide you to the best option.
What services do you offer?
We offer nail enhancements (full set), fills, hand care and foot care. Visit our Services page for the full list.
Do you take walk-ins or is it appointment only?
Both. We welcome walk-ins when we have availability, and we recommend booking ahead to guarantee your time slot, especially evenings and weekends.
How do you keep tools and stations clean?
Hygiene is our priority. Tools are disinfected after every use, pedicure stations are sanitized between clients, and we use dedicated disinfection stations.
Do you sell gift cards?
Yes. Gift cards are available online for any amount you choose (delivered by email) or in person at the salon.
Do you speak French and English?
Yes. Our team welcomes you in both French and English.
How often should I get a fill?
Usually every 2 to 3 weeks, to keep your set looking neat and strong.
What if I'm not completely happy with my service?
Let us know before you leave — we'll gladly fix anything that isn't quite right.
What payment methods do you accept?
We accept common payment methods: cash, debit, major credit cards, and contactless or mobile payments (Apple Pay, Google Pay).
Do you reduce dust during filing?
Yes. Every manicure station has a dust collector that draws in particles during filing, for cleaner air and a more comfortable service.
What if I have sensitive nails or allergies?
Let your technician know before your appointment. We can adapt products and techniques, and offer options free of certain common ingredients on request.